US Tech Force is looking for a Service Writer to create customer relationships and build long-term loyalty for the store.
Service Writer Responsibilities:
- Develop relationships with customers through successful management of product or service delivery
- Assist in handling customer complaints and concerns
- Maintain customer profiles in computer system
- Tracks repairs and their causes
- Develop cost estimates
- Verify service contract coverage
- Process warranty and Product Improvement Claims.
- Log parts needed and how much time should be allocated to make the repair
- Schedules the appropriate technician for the repairs
- Convey information to the customer in a timely fashion.
- Assure all work orders are closed on a timely basis.
Service Writer Requirements:
- High school diploma, GED, or equivalent
- Must have experience working on heavy duty trucks
- 2-plus years of experience in a service advisor role strongly preferred
- Experience or certification with specific manufacturer is a bonus
- Previous customer service experience
- Valid driver’s license with an acceptable driving record
Benefits: Medical, dental and vision benefits are offered
Wage: $21-$30/hr
USTF-app
Resumes can be sent to appl@ustfjobs.com